Up to date rental lists are available from our office and online on our rental listings page.
If you are interested in a property, you will need to fill in an application form and provide supporting documentation. Viewing properties can be done via key deposit, private appointment or open for inspections. A decision normally takes between 24 and 48 hours and is at the discretion of the landlord. All applications are processed and submitted for consideration.
Upon signing of the lease, your Bond will be lodged with the Residential Tenancies Bond Authority where it will be held in trust for the duration of your lease. A Bond is held as a security deposit against any damage.
Once you vacate the property your Property Manager will conduct an inspection. If the property report coincides with the original Condition Report (providing for fair wear and tear), you will be asked to sign a Bond Claim Form to retrieve you bond from the RTBA. This can take up to 10 business days.
It is against the Residential Tenancies Act to use your Bond as a substitute for the last months rent.
Please contact your Property Manager immediately if you cannot make a rental payment in time.
It is the tenant’s responsibility to insure personal possessions against any loss, damage or theft. We are happy to assist you with any insurance issues.
At the start of your lease, your Property Manager will complete an inspection and full Condition Report; you will be given the opportunity to check this and add to it prior to moving into the property.
This is the report we refer to at the end of the tenancy. It is therefore in your best interest to read through the Condition Report and Tenancy Agreement thoroughly and ensure you retain a copy in a safe place. Our Property Management staff will also conduct regular inspections during the tenancy period.
You will be contacted in advance to arrange a mutually agreeable time.
It is advised that you provide a duplicate key to Thomson and a friend/relative for emergency purposes.
It is the tenant’s responsibility to ensure that the duplicate key we have is current. Duplicate keys may be borrowed during normal business hours and must be returned by close of business on the same day.
Keys will only be given to those providing suitable identification.
Maintenance and Repair Requests
Maintenance requests must be in writing. You may do this on-line via e-mail, or via fax using the request forms provided in your Tenancy kit. Phone requests will only be accepted in an extreme emergency.
We aim to attend to requests immediately; however in some instances we must obtain quotes and Landlord approval, so there may be a short delay. It is the tenant’s responsibility to provide access and keep appointments with tradesmen.
Maintenance of gardens/grounds is the responsibility of the tenant. Please ensure that the grass is kept cut, that excess paper and rubbish is removed and, where appropriate, excess furniture/possessions are not stored on balconies or verandahs.
Tenants are responsible for utility connections and ensuring accounts are in the correct names. You are required to arrange to have a meter reading prior to vacating the property.
Terminating your Tenancy Agreement
As your Residential Tenancy Agreement is a legally binding document between you and your Landlord, there are legal obligations for both parties in regard to lease termination.
If you wish to terminate your tenancy after the lease agreement has expired, you must give 28 days notice in writing prior to vacating. If your tenancy agreement is still current and you wish to vacate, you are breaking your lease.
This means you are responsible for meeting rental payments until a suitable replacement tenant is found or until the expiration of the lease, whichever is sooner. You will also be responsible for advertising costs, the pro-rata letting fee plus GST.
Contact your Property Manager immediately if you decide to terminate your tenancy and find out exactly what your obligations are.
Thomson Mentone has an expert team committed to making your rental experience a positive one.